Summary

These Terms and Conditions govern the use of the Snap Careers platform by Job Seekers, Employers, and other users. By registering, accessing, or using Snap Careers, you declare that you have read, understood, and agreed to these Terms and Conditions as well as the Snap Careers Privacy Policy.

Snap Careers is a digital platform that provides services to connect Job Seekers and Employers and provides technology and services to support the recruitment process, including Job Posting, Talent Search, Assessment Center, Interview Scheduler, Recruitment Actions, PRO HIRE, and Employer Branding services.

The use of Snap Careers must be done legally, honestly, responsibly, and in accordance with the laws and regulations in force in the Republic of Indonesia.

1. Definitions

In these Terms and Conditions, the following terms have the meanings set forth below:

1.1 Snap Careers

"Snap Careers" is a digital recruitment platform and service managed by PT Snap Innovations Indonesia, a business entity based in Indonesia. Snap Careers operates services in accordance with applicable licensing and registration, including licenses related to employment activities and registration as an Electronic System Organizer (PSE), in accordance with applicable provisions.

Ministry of Manpower (Kemnaker) Registration/License:
Number 91200011720660013
Domestic PSE Number:
Number PB-UMKU 912000117206600140012

1.2 Snap.Careers

"Snap.Careers" is the Snap Careers website that can be accessed through https://snap.careers/ together with all pages, systems, features, applications, content, and services available therein.

1.3 User

"User" is any individual, business entity, company, organization, or other party that accesses, registers, or uses Snap Careers.

1.4 Job Seeker

"Job Seeker", "Job Seeker", or "Candidate" is a User who uses Snap Careers to search for jobs, create a candidate profile, apply for jobs, participate in assessments, or engage in other activities related to job search and career development.

1.5 Employer

"Employer", "Employer", or "Company" is an individual, business entity, company, organization, or other party that uses Snap Careers to publish job vacancies, search for candidates, conduct selection, or use other recruitment services.

1.6 Content

"Content" is all text, articles, images, photos, videos, audio, logos, designs, graphics, information, databases, software, code, and other materials available on Snap Careers.

1.7 User Documents

"User Documents" is information or materials created, uploaded, sent, or published by Users through Snap Careers, including CVs, candidate profiles, job descriptions, job advertisements, articles, photos, and company information.

1.8 Services

"Services" are all products, features, facilities, and services provided by Snap Careers, including but not limited to Job Posting, Talent Search, Assessment Center, Personality Test, Psychometric Tests, English Test, Assessment Package, Interview Scheduler, Recruitment Actions, PRO HIRE, Employer Branding, company promotion, and other recruitment support services.

2. Acceptance of Terms and Conditions

By registering, accessing, or using Snap Careers, User declares that User has read, understood, and agreed to these Terms and Conditions.

The use of Snap Careers services is also subject to:

• Snap Careers Privacy Policy;
• specific provisions of each service;
• applicable package and pricing information;
• invoice or order documents;
• terms of use of certain features; and
• laws and regulations applicable in the Republic of Indonesia.

If User does not agree to these Terms and Conditions, User is not permitted to create an account or use Snap Careers services.

3. User Account and Information

Users must provide accurate, complete, and verifiable information when creating an account or using Snap Careers services.

Users are responsible for:

• keeping username, password, and login information confidential;
• not giving account access to unauthorized parties;
• ensuring that activities carried out through the account are legal;
• updating information if there are any changes; and
• immediately contacting Snap Careers if they know of any unauthorized access or use of the account.

Users are not permitted to create an account using the identity of another person without proper authorization. Snap Careers may request identity verification or additional information if necessary for security, fraud prevention, compliance, or service delivery.

4. Use of Snap Careers by Job Seekers

Job Seekers must use Snap Careers honestly and for purposes related to job search, career development, and the recruitment process.

Job Seekers must:

• use their own identity;
• provide accurate CV and profile information;
• not falsify education, work experience, certifications, skills, or other information;
• not provide information that is intentionally misleading;
• not use the account to search for jobs for others without authorization;
• use application and communication features appropriately; and
• comply with the recruitment process requirements set by the Employer.

Job Seekers are responsible for the information and User Documents provided or published through their account.

5. Use of Snap Careers by Employers

Employers must use Snap Careers for legitimate recruitment purposes and in accordance with applicable laws and regulations. Employers must:

• have the authority to represent the company or organization being registered;
• provide accurate company information;
• provide accurate and non-misleading job vacancy information;
• clearly state job qualifications and requirements;
• use candidate data only for legitimate recruitment purposes;
• maintain the confidentiality of candidate information;
• protect candidate data from unauthorized access or use;
• comply with applicable employment laws and regulations; and
• be responsible for all information, vacancies, documents, and content published through the company account.

6. Snap Careers Services

Snap Careers provides a platform and technology to help connect Job Seekers with Employers and support the recruitment process. Snap Careers services may include:

• Job Posting;
• Talent Search;
• Assessment Center;
• Personality Test;
• Psychometric Tests;
• English Test;
• Assessment Package;
• Interview Scheduler;
• Recruitment Actions;
• PRO HIRE;
• Employer Branding;
• company promotion;
• Employer Branding articles; and
• other services available from time to time.

The availability of features, quotas, prices, activation periods, and service scope may vary depending on the package or service selected.

7. Job Posting and Job Display Period

Employers can publish job vacancies through Snap Careers in accordance with the packages and services used. For paid packages that provide the Unlimited Job Posting feature, Employers can publish vacancies while the package activation period remains valid, in accordance with the package terms.

Each vacancy has a standard display period of 30 days from the date the vacancy is published, unless otherwise stated for certain services. The job display period applies individually and differs from the package activation period. After the display period expires, the vacancy may be expired, archived, or no longer accept new applications.

Snap Careers has the right to review, limit, deactivate, or delete vacancies that violate these Terms and Conditions, laws, or platform security standards.

8. Packages and Service Activation Period

Package activation period is the period during which an Employer can use the features and services included in the purchased package. Snap Careers paid packages currently consist of:

• Basic: 30 days;
• Professional: 90 days; and
• Premium: 180 days.

Package activation period is different from job display period. The package activation period determines the period of use of package services, while the display period determines the period a vacancy can be displayed and receive applications. Prices, features, quotas, and activation periods may be updated by Snap Careers from time to time and will follow the information displayed at the time of purchase.

9. End of Package Activation Period

After the package activation period expires:

• access to paid features may be discontinued;
• Employer cannot use features that require an active package;
• vacancies still within the display period may continue to follow their respective display period terms, if the system allows;
• User data and candidate data will be managed in accordance with Snap Careers Privacy Policy and data retention policy; and
• Employer may purchase a new package in accordance with available services.

The end of the package activation period does not automatically mean that all data will be deleted immediately.

10. Package Purchase and Service Activation

Employers can purchase packages or additional services according to the options available on Snap Careers. Service activation is done after payment is successfully received and/or verified in accordance with Snap Careers' payment mechanism.

If payment has been made but the package has not been activated, User is not permitted to make payment again before obtaining official confirmation from Snap Careers. User can contact Customer Service for verification if there are payment or activation problems.

11. Pricing and Payment

Service pricing, packages, quotas, activation periods, and payment terms will be displayed on the order page, invoice, or applicable transaction documents. Employers must make payments in accordance with the amount and official payment instructions from Snap Careers.

Snap Careers may delay service activation until payment is successfully verified. If there is a technical error in the transaction, User must contact Snap Careers and provide the transaction information required for the verification process.

12. Refund Policy

Snap Careers packages or services that have been purchased and payment has been confirmed are in principle non-refundable, except:

• Snap Careers states in writing that a refund can be given;
• there is a transaction error originating from Snap Careers;
• the service cannot be provided as promised due to Snap Careers' error; or
• there is an obligation to refund based on applicable laws and regulations.

Failure to use all quota, features, or remaining package activation period does not by itself give the right to a refund. Changes in internal company decisions, changes in business needs, or failure to use services to the maximum extent do not by themselves give refund rights. Employers are advised to check packages, prices, features, quotas, activation periods, and service scope before completing payment.

13. Additional Services (Add-on)

Snap Careers may provide additional services (add-ons), including:

• Talent Search;
• Personality Test;
• Psychometric Tests;
• English Test;
• Assessment Package; and
• other additional services.

Pricing, quotas, validity periods, and terms of use of additional services follow the information displayed at the time of purchase.

14. Assessment Center

Snap Careers Assessment Center can provide:

• Personality Test;
• Psychometric Tests;
• English Test; and
• Assessment Package.

Assessment results are supporting information in the recruitment process and are not intended as the sole basis for determining acceptance or rejection of candidates. The final decision regarding the selection process, interviews, acceptance, or rejection of candidates rests with the Employer. Employers must use assessment results responsibly, objectively, and in accordance with applicable laws.

15. PRO HIRE

PRO HIRE is a recruitment support service that helps companies in the process of searching and screening candidates. PRO HIRE stages may include:

• consultation on recruitment needs;
• submission of candidate criteria;
• discussion of service scope and cooperation mechanism;
• candidate search and sourcing;
• candidate screening; and
• submission of candidates meeting initial criteria to the company.

The scope, cost, mechanism, targets, and specific terms of PRO HIRE can be outlined in a separate agreement or cooperation document. Snap Careers does not guarantee that provided candidates will be accepted by the company or meet all of the Employer's internal expectations.

16. Employer Branding

Snap Careers provides facilities that can be used by companies to enhance Employer Branding, including company profile, corporate information, visual content, promotion, and other supporting features. Specifically for Premium package users, companies can create Employer Branding articles that will be published through the Snap Careers blog in accordance with applicable editorial standards and provisions.

Articles may discuss, among others:

• company culture;
• company activities;
• work environment;
• company values;
• company events; and
• other information relevant to Employer Branding.

Snap Careers has the right to review, request changes, delay, or reject publication of materials that violate laws, others' rights, editorial standards, or these Terms and Conditions.

17. User Content and Documents

Users retain rights to content created or owned by them. By uploading or publishing content through Snap Careers, User grants Snap Careers a limited, non-exclusive, and necessary license to:

• store;
• process;
• display;
• provide;
• distribute through platform features; and
• operate services related to the content.

User guarantees that User has the rights or authority necessary to upload and use the content. User is not permitted to upload content that violates intellectual property rights, privacy, laws, or others' rights.

18. Intellectual Property Rights

All intellectual property rights to Snap Careers, including trademarks, names, logos, designs, appearance, systems, software, program code, databases, features, and other platform elements are owned by Snap Careers or parties that grant rights to Snap Careers.

Users are not permitted to:

• copy;
• modify;
• distribute;
• sell;
• lease;
• create derivative works;
• reverse engineer; or
• use Snap Careers intellectual property beyond permitted purposes,

without written permission from the holder of the relevant rights.

19. Personal Data Protection

Snap Careers processes Personal Data in accordance with Snap Careers Privacy Policy. Employers understand that candidate information available through Snap Careers may contain Personal Data.

Employers must:

• use candidate Personal Data only for legitimate recruitment purposes;
• maintain the confidentiality of candidate Personal Data;
• implement reasonable security measures;
• not sell or trade candidate databases;
• not disclose candidate Personal Data to unauthorized parties;
• not use candidate Personal Data for spam or marketing unrelated to the recruitment process; and
• comply with data protection obligations in accordance with applicable laws.

The use of Personal Data by Employers after data is received from Snap Careers becomes the responsibility of Employers in accordance with the purposes of processing and applicable legal obligations.

20. Prohibition of Fake Job Postings and Fraud

Employers are prohibited from using Snap Careers to commit or facilitate:

• fake job postings;
• recruitment fraud;
• unauthorized payment requests from candidates;
• phishing;
• impersonation or misrepresentation as another company;
• misuse of company identity;
• requests for irrelevant or unsupported Personal Data;
• pyramid schemes or similar practices;
• discriminatory or illegal content; and
• other activities that violate laws or user security interests.

Snap Careers may review, limit, deactivate, or delete vacancies and/or accounts suspected of committing violations.

21. Content and Posting Rules

Users are prohibited from uploading or publishing content that:

• violates laws;
• violates others' intellectual property rights;
• violates others' privacy;
• contains fraud or false information;
• contains threats or harassment;
• is sexually explicit;
• contains hate or discrimination based on SARA (race, religion, ethnicity, and inter-group relations);
• contains malware or harmful code;
• is spam;
• impersonates others; or
• may harm the security or reputation of the platform or other Users.

Employers must ensure that job vacancy information is sufficiently clear to help candidates understand the position, responsibilities, qualifications, location, and job requirements. Snap Careers is not obligated to pre-moderate all content, but may conduct review, moderation, limitation, or deletion as necessary.

22. User Behavior

Users are prohibited from:

• using Snap Careers for illegal activities;
• sending unsolicited commercial communications;
• spamming other Users;
• accessing other users' accounts without permission;
• manipulating platform systems or features;
• deleting or modifying content belonging to other Users without authorization;
• using candidate information beyond permitted purposes;
• misusing communication features;
• taking actions that may disrupt other Users' experience; or
• taking other actions that may harm Snap Careers or other Users.

Users must immediately report content, accounts, or behavior that they suspect violates these Terms and Conditions to Snap Careers.

23. System Security and Scraping Prohibition

Users are prohibited from attempting to:

• access systems or accounts without authorization;
• scan or test vulnerabilities without authorization;
• spread viruses or malware;
• flooding, mailbombing, crashing, or other actions that disrupt services;
• data manipulation;
• information theft;
• automatic data collection without authorization;
• scraping, crawling, data extraction, or use of bots to collect data from Snap Careers without written permission; and
• other actions that disrupt system security, integrity, or availability.

Security breaches may result in account suspension or termination and, if they constitute law violations, may be reported to authorities.

24. Snap Careers Responsibility

Snap Careers strives to provide safe, available, and well-functioning services. However, Snap Careers does not guarantee that:

• the platform will always be available without interruption;
• all features are always free from technical errors;
• all information provided by Users is always accurate;
• a certain candidate will definitely get a job;
• an Employer will definitely get suitable candidates;
• the recruitment process will result in a certain decision; or
• an employment relationship between Job Seeker and Employer will be established.

Snap Careers does not take over business decisions or Employer's final decision regarding candidate acceptance. In the PRO HIRE service, Snap Careers can provide candidate search and screening support in accordance with the agreed service scope, but the final decision rests with the Employer.

25. Service Availability and Force Majeure

Snap Careers may experience temporary interruptions due to:

• system maintenance;
• technology updates;
• network interruptions;
• third-party service provider interruptions;
• cyber attacks;
• infrastructure failures;
• natural disasters;
• government policies;
• emergencies; or
• other circumstances beyond Snap Careers' reasonable control.

Snap Careers will strive to recover services in a reasonable time frame based on the conditions that occur.

26. Account Suspension and Termination

Snap Careers may suspend, limit, or terminate User access if there is reasonable cause to believe that User:

• violates these Terms and Conditions;
• violates laws;
• commits fraud;
• misuses Personal Data;
• endangers platform security;
• provides false information;
• misuses services; or
• takes actions that may harm other Users or Snap Careers.

If possible and consistent with the nature of the violation, Snap Careers may provide notice to User. In situations requiring immediate action to protect security, data, or other Users, suspension may be done first. Account closure does not automatically delete Personal Data or other information that must still be retained under laws, dispute resolution needs, security, or Privacy Policy.

27. Limitation of Liability and Indemnification

To the extent permitted by law, Snap Careers is not liable for indirect damages arising from:

• Employer's recruitment decisions;
• actions of Job Seekers or Employers;
• information provided by Users;
• employment relationships between Job Seekers and Employers;
• use of data by Employers after legitimately receiving data;
• service interruptions beyond Snap Careers' reasonable control; or
• use of services in violation of these Terms and Conditions.

Users are responsible for third-party claims arising directly from User violations of these Terms and Conditions, laws, or others' rights. These provisions are not intended to eliminate or limit Snap Careers liability that cannot be excluded under applicable law.

28. Links to Third-Party Sites

Snap Careers may provide links to third-party sites or services. Such links are provided for User convenience. Snap Careers does not control all content, policies, security, or practices of third-party sites and is not responsible for third-party actions. Users are advised to read the policies and terms of third-party sites before using them.

29. Notices and Communications

Snap Careers may provide service notices through:

• email;
• notifications within the platform;
• User account;
• phone or WhatsApp provided by User; or
• other official communication channels.

Users are responsible for ensuring contact information provided to Snap Careers remains accurate and usable. Questions, complaints, or violation reports can be submitted through Snap Careers' official contact channels.

30. Service Changes

Snap Careers may develop, change, add, reduce, or discontinue certain features to adapt to technology development, User needs, system security, and business development. If such changes materially affect purchased services, Snap Careers will provide information in accordance with applicable conditions and terms.

31. Changes to Terms and Conditions

Snap Careers may update these Terms and Conditions from time to time to adapt to:

• service changes;
• technology development;
• changes in business practices;
• security changes;
• changes in laws and regulations; and/or
• Snap Careers operational needs.

The latest version will be published through Snap.Careers and include the update date. If changes are material, Snap Careers may provide notice through available communication channels. Use of services after changes become effective indicates that User has read and accepted the changes, to the extent permitted by law.

32. Privacy Policy

Use of Snap Careers is also subject to Snap Careers Privacy Policy. The Privacy Policy explains, among others:

• types of Personal Data collected;
• sources of Personal Data;
• purposes of processing;
• basis of processing;
• use of Personal Data;
• disclosure and data sharing;
• Personal Data security;
• data retention;
• rights of Personal Data Subjects; and
• mechanism to contact Snap Careers regarding Personal Data.

The Privacy Policy is an integral part of these Terms and Conditions.

33. User Rights Over Personal Data

Users have rights over their Personal Data in accordance with applicable laws and Snap Careers Privacy Policy. Personal Data requests may include requests to:

• obtain information;
• update or correct data;
• access data;
• obtain a copy of data per applicable terms;
• withdraw consent if applicable;
• request deletion under permitted conditions;
• restrict processing under certain conditions; and/or
• exercise other rights granted by law.

Snap Careers may verify identity before fulfilling requests to protect Personal Data security.

34. Data Retention and Deletion

Snap Careers retains data as long as necessary to:

• provide services;
• fulfill processing purposes;
• fulfill legal obligations;
• maintain security;
• resolve disputes;
• exercise legal rights; and/or
• fulfill legitimate administrative needs.

After data is no longer needed, Snap Careers may delete, destroy, anonymize, or take other action in accordance with laws and Privacy Policy.

35. Cookie Usage

Snap Careers may use cookies and similar technologies to:

• perform platform functions;
• maintain security;
• remember preferences;
• understand site usage;
• improve User experience; and
• conduct service analysis.

Users can configure cookies through their browser or device. Restricting certain cookies may affect Snap.Careers functionality.

36. Marketing Communications

Snap Careers may send administrative communications necessary for account and service operation. Marketing or promotional communications will be conducted in accordance with applicable processing basis and User preferences. Users can request cessation of marketing communications through unsubscribe mechanism or by contacting Snap Careers.

37. Age and Children's Data

Snap Careers is intended for users meeting age requirements and applicable service use terms. If Snap Careers becomes aware of children's Personal Data processing without appropriate basis, Snap Careers will take reasonable steps in accordance with applicable laws and Privacy Policy.

38. Employment Laws

Employers are responsible for ensuring that all recruitment processes, job requirements, employment relationships, compensation, and employment decisions made through or after using Snap Careers comply with applicable employment laws. Snap Careers provides technology and recruitment support services and does not take over Employers' legal obligations as parties conducting recruitment or employment relationships.

39. Electronic Contracts and Digital Consent

Use of Snap Careers, including account registration, package purchase, consent to these Terms and Conditions, and service transactions conducted electronically may form electronic agreements or contracts to the extent they meet requirements specified by applicable laws. Information regarding services, pricing, features, activation periods, payment, and transaction terms will be provided through the platform, invoices, order forms, or relevant electronic documents. Consent given through valid electronic means may serve as evidence of User consent to related transactions or services.

40. Complaint Resolution

Users can submit questions, complaints, abuse reports, or transaction problems to Snap Careers through official communication channels. Snap Careers will conduct review based on provided information and the nature of the reported transaction or problem. Users are advised to provide relevant supporting information, including account name, email, invoice number, transaction details, transaction date, and payment proof if related to payment or service activation.

41. Dispute Resolution

These Terms and Conditions are governed by and interpreted according to the laws of the Republic of Indonesia. If disputes arise, the parties agree to first resolve them through deliberation and good faith. If deliberation does not reach agreement, disputes may be resolved through legal mechanisms available in accordance with laws and regulations applicable in the Republic of Indonesia. No provision in these Terms and Conditions is intended to eliminate User rights that cannot be excluded under applicable law.

42. Contact Us

For questions, complaints, abuse reports, transaction assistance, or communications regarding Snap Careers Terms and Conditions, Users can contact:

Snap Careers
Email: [email protected]
Phone / WhatsApp: +62 813 2007 7332
Website: https://snap.careers/

43. Severability of Provisions

If any provision in these Terms and Conditions is determined to be invalid, inapplicable, or unenforceable under law, other provisions remain valid to the extent permitted by law. Snap Careers' failure to enforce any provision at any time is not deemed a waiver of Snap Careers' right to enforce the provision later.

44. User Consent

By registering, accessing, or using Snap Careers, User declares that:

• they have read these Terms and Conditions;
• they understand their rights and obligations;
• they provide accurate and verifiable information;
• they are willing to use Snap Careers in accordance with applicable laws;
• they understand the service and payment terms selected;
• they understand Snap Careers Privacy Policy; and
• they consent to these Terms and Conditions electronically.

Snap Careers
Tangerang, Indonesia